We're straight-up with you about how we handle your info
Look, we get it - nobody actually reads these things. But here's the deal...
At Zephyr Lith Stronghold, we're not in the business of selling your data or spamming you with nonsense. We collect what we need to run a kickass gym and keep you safe. That's it. No shady stuff, no backdoor deals with supplement companies trying to hawk their products.
This policy explains what info we grab, why we need it, and what we do with it. We're based in Vancouver, BC, so we follow Canadian privacy laws (PIPEDA for the legal nerds out there). If you've got questions or something doesn't sit right with you, just shoot us a message.
Alright, here's what we're actually collecting when you walk through our doors or sign up online:
We also collect some technical stuff when you use our website - IP addresses, browser type, pages you visit. Standard web analytics to see what's working and what's not. Nothing creepy, promise.
We're not just hoarding your data for fun. Here's exactly what we do with it:
Running the Gym: Membership management, class bookings, processing payments, scheduling your sessions with coaches. The basic operational stuff that keeps the lights on and the barbells loaded.
Keeping You Safe: Medical info helps us tailor programs and know when to push you or hold back. Emergency contacts are there in case something goes sideways (knock on wood).
Making You Stronger: Tracking your progress, adjusting programs, nutrition planning. Can't improve what we don't measure, right?
Communication: Sending class updates, schedule changes, billing reminders. Maybe the occasional newsletter if you opt in (and you can opt out anytime).
Legal Compliance: Tax records, liability waivers, meeting Canadian business regulations. The boring but necessary stuff.
You've got rights when it comes to your personal data. Here's what you can do:
Alright, here's the deal when you join Zephyr Lith Stronghold:
Your membership's personal to you - don't be lending out your key fob to friends. Billing happens on the same day each month, and if your payment bounces, we'll give you a heads up before suspending access. Cancellations need 30 days notice in writing (email's fine).
Treat the equipment right - if you break something through negligence, you're covering it. Rerack your weights (seriously, this isn't negotiable). Clean up after yourself. Respect other members and coaches. No harassment, no stealing, no being a jerk. We reserve the right to kick out anyone who can't follow basic gym etiquette.
Book your spot, show up on time, or cancel at least 2 hours ahead if something comes up. No-shows might get you temporarily blocked from booking if it becomes a pattern. We've only got so many spots and there's always someone on the waitlist.
PT sessions need 24 hours notice for cancellations or you're still paying for the slot. Our coaches put time aside specifically for you, so respect that. Miss too many without notice and we might have to part ways.
Listen, we gotta be straight with you - lifting heavy things, doing high-intensity training, pushing your limits... there's inherent risk involved. That's part of what makes it awesome, but it also means stuff can happen.
We do everything we can to keep you safe - qualified coaches, well-maintained equipment, proper programming. But we can't eliminate all risk. You're agreeing to:
By becoming a member, you're waiving the right to sue us for injuries that occur during normal training activities (unless we're grossly negligent, which we won't be). You're also agreeing to cover your own medical costs if something happens.
We've got liability insurance, and we take safety seriously. But this is functional fitness and athletic training - it's demanding by nature. If that makes you uncomfortable, this might not be the right gym for you, and that's totally okay.
We're not gonna pretend we're Fort Knox, but we take data security seriously:
If there's ever a data breach, we'll let you know right away and tell you exactly what happened. Transparency matters.
If something in here doesn't make sense, you've got concerns, or you wanna exercise any of your rights, just reach out. We're actual humans and we'll respond like humans.
Or stop by in person at 1847 Granville Street, Vancouver, BC V6Z 1N3. We'll grab a coach or manager who can help you out.
We might update this policy from time to time as laws change or we add new services. When we do, we'll post the new version here and update the date. If it's a major change, we'll send out an email heads up. Last updated: October 24, 2025